Service Integration: A Practical Guide to Multivendor Service Management (Paperback) (ISBN-13: 9780692481578)

This the second edition of the book.Service Integration and Management (SIAM) is taking the center stage as the Enterprise IT backbone -the chief support system of the enterprise IT organization; that integrates the services from different service providers and assures the warranty and utility of the services to the service consumers. Cloud service brokerage is one example of SIAM in cloud domain, but holistic SIAM spans across all technologies and all operations. This book is intended to present simplified guide for IT generalists who are new to the service integration subject. The purpose of this book is to educate all IT professionals with the basic concepts of the service integration. Additionally the purpose is to provide the core guidance and foundation guidance to Service Management professionals, upon which they can build and implement the service integration in their environment.

Author: Kalyan Kumar, Prafull Verma
ISBN-10: 0692481575
ISBN-13: 9780692481578
Publisher: Service Integration
Language: English
Published: 08/07/2015
Pages: 172
Format: Paperback
Weight: 0.52lbs
Size: 9.02h x 5.98w x 0.37d