Service Management in Computing and Telecommunications by Hallows, Richard

Service Management in Computing and Telecommunications (Hardcover) (ISBN-13: 9780890066768)

Vendor: Richard Hallows
Product type: Books
Format: Hardcover
$89.00
$89.00
$89.00
Subtotal: $89.00
Service Management in Computing and Telecommunications by Hallows, Richard

Service Management in Computing and Telecommunications

$89.00
Service Management in Computing and Telecommunications by Hallows, Richard

Service Management in Computing and Telecommunications

$89.00
Format: Hardcover
Description
Description
x
This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres.

Author: Richard Hallows
ISBN-10: 0890066760
ISBN-13: 9780890066768
Publisher: Artech House Publishers
Language: English
Published: 12/01/1995
Pages: 140
Format: Hardcover
Weight: 0.84lbs
Size: 9.34h x 6.29w x 0.55d

Recently Viewed Products