Service Marketing Communications (Paperback) (ISBN-13: 9781944659219)

Developing an effective service marketing communications strategy starts with a good understanding of the service product and its prospective buyers. It is essential to understand target market segments and their exposure to different media, consumers' awareness of the service product, their attitudes toward it, and how they can easily evaluate the products characteristics prior to purchase, and during and after consumption. Service Marketing Communications is the fifth volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.

Author: Jochen Wirtz
ISBN-10: 1944659218
ISBN-13: 9781944659219
Publisher: Ws Professional
Language: English
Published: 10/14/2017
Pages: 82
Format: Paperback
Weight: 0.27lbs
Size: 9.00h x 6.00w x 0.17d