Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods (Hardcover) (ISBN-13: 9781466600775)

The provision of services in both public and private sectors has increased dramatically over the last decade and a half. Many economies have shifted to a predominantly services model, leaving manufacturing and agriculture in their shadow. Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-commerce. As this reference includes real world examples of selected cases, it will give readers the tools to utilize the knowledge and techniques needed to succeed in their careers. The perspectives gained from this volume will engage innovations of service and increased value wherever people interact with each other with resources and technology.

Author: N. Delener
ISBN-10: 1466600772
ISBN-13: 9781466600775
Publisher: Business Science Reference
Language: English
Published: 01/31/2012
Pages: 732
Format: Hardcover
Weight: 4.25lbs
Size: 11.10h x 8.70w x 1.70d

Review Citation(s):
Reference and Research Bk News 04/01/2012 pg. 72