Service with a HUG: Thirty Ways to Transform Your Customer's Experience (and Your Own...) by Collett, Andy

Service with a HUG: Thirty Ways to Transform Your Customer's Experience (and Your Own...) (Paperback) (ISBN-13: 9798867779382)

Vendor: Andy Collett
Product type: Books
Format: Paperback
$12.59
$12.59
$12.59
Subtotal: $12.59
Service with a HUG: Thirty Ways to Transform Your Customer's Experience (and Your Own...) by Collett, Andy

Service with a HUG: Thirty Ways to Transform Your Customer's Experience (and Your Own...)

$12.59
Service with a HUG: Thirty Ways to Transform Your Customer's Experience (and Your Own...) by Collett, Andy

Service with a HUG: Thirty Ways to Transform Your Customer's Experience (and Your Own...)

$12.59
Format: Paperback
Description
Description
x
The revised, updated and expanded second edition!

Delivering outstanding customer service really is common sense. However, that doesn't mean it's always common practice.

In this easy-to-read book, Andy Collett sets out three key areas for success (the HUG):
H - Handle Customers Skilfully
U - Understand Customers Emotionally
G - Guide Customers With Integrity.

The book promises 'Thirty Ways to Transform Your Customer's Experience (and your own...)'. Each topic is clearly explained and can comfortably be read and understood during a 15-minute coffee break and then put straight into practice.

The book also explains the concept of an 'Internal Customer' - colleagues who depend upon each other in order to create a 'wow' experience for the end customer. The same principles of HUG apply in these situations too.

Customers want to feel loved. Colleagues also want to feel loved. This book shows you how.

Author: Andy Collett
ISBN-10: 8867779389
ISBN-13: 9798867779382
Publisher: Independently Published
Language: English
Published: 09/01/2017
Pages: 166
Format: Paperback
Weight: 0.51lbs
Size: 9.00h x 6.00w x 0.35d

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