Services Marketing: People, Technology, Strategy (Ninth Edition) (Hardcover) (ISBN-13: 9781944659790)

Services Marketing: People, Technology, Strategy is the ninth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media, and case examples.This book takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. It features cases and examples from all over the world and is suitable for students who want to gain a wider managerial view.

Author: Jochen Wirtz, Christopher Lovelock
ISBN-10: 194465979X
ISBN-13: 9781944659790
Publisher: World Scientific Publishing Company
Language: English
Published: 10/28/2021
Pages: 684
Format: Hardcover
Weight: 3.50lbs
Size: 11.00h x 8.30w x 1.10d