Six SIGMA and the Quality Toolbox (Paperback) (ISBN-13: 9780954124427)

A fully revised and extended version of the best selling 'Quality 75', the book includes a full range of Six Sigma tools and philosophy. It is a unique compilation of tools and concepts from Six Sigma, Traditional Quality Management (including notes on the 'Gurus'), Service Quality, and relevant Lean manufacturing. The book is aimed at practising managers from Service and Manufacturing, Green Belt practitioners and Black Belts wishing to extend their expertise into Service Quality and Lean. MBA students and final year undergraduates will find the book an invaluable quick reference to quality, operations, customer relationships and improvement.

Author: John Bicheno, Phil Catherwood
ISBN-10: 0954124421
ISBN-13: 9780954124427
Publisher: Picsie Books
Language: English
Published: 01/15/2005
Pages: 156
Format: Paperback
Weight: 0.62lbs
Size: 9.25h x 7.50w x 0.33d