Smile It's the Customer Who Pays You: Delivering Stellar Customer Service (Paperback) (ISBN-13: 9780983218555)

Each and every one of us serves customers, whether we realize it or not. Maybe you're on the frontlines of a company, serving the people who buy your products or service. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.

This book will look at all types of customers and how we can serve them better and improve ourselves in the process.