Solving IT Service Management (Hardcover) (ISBN-13: 9780228813460)

Stress, frustration, disappointment... are these feelings part of your work day? Today's business environment may be quite tough at times; this is especially true in the IT environment. New technologies, new procedures and an incomprehensive bureaucracy may be more than challenging. You have need to deal with support teams distributed all around the world and try to make things work in a professional way, all of this while respecting a tight budget.

This book will give you some interesting ideas on how to manage IT services in the modern business world, regardless if you are an IT service manager, company director or even just trying to better position yourself in IT. It goes beyond talking about the importance of applying procedures. It shows how to apply them while using common sense and applying them to your own business needs. It also talks about some basic IT principles that will help you better control you IT environment.