Speaking Frankly About Conversation Intelligence (Paperback) (ISBN-13: 9780988914520)

Conversations are the foundation of successful businesses. But how can you ensure that your conversations are effective and lead to tangible business outcomes? Speaking Frankly About Conversation Intelligence helps you align conversation insights with customer acquisition, retention, enrichment, and advocacy goals. It is your strategic guide to conversion intelligence strategy and technology success.

Speaking Frankly About Conversation Intelligence explores the power of words and how they impact business conversations. It emphasizes the importance of clear and consistent messaging to build strong customer relationships and achieve business success. But it doesn't stop there. JC also discusses the conversation intelligence mindset, which values growth, inclusivity, and active listening. Adopting this mindset allows you to navigate complex social situations and build stronger relationships with customers, suppliers, partners, employees, and other stakeholders.

With actionable steps and best practices, Speaking Frankly About Conversation Intelligence will help you improve your communication practices and achieve your business goals. It's time to harness the power of conversations and use conversation intelligence to drive your business forward.