Spoil 'em Rotten!: Five-Star Customer Delight in Action (Hardcover) (ISBN-13: 9780595679959)

Companies spend incredible amounts of energy and treasure trying to bring new customers in the front door, only to watch them walk right out the back because they feel unimpressed, dissatisfied, or even insulted by the terrible service they receive.

Spoil 'em Rotten, and close that back door! Keep every customer you ever earn by treating them so well, they'll fight to stay with you. Turn your delighted customers into your most powerful sales force, as they brag about how well you treat them to their friends, colleagues, even strangers on the street.

When Candice is assigned to write a paper on one remarkable company, she chooses Walsh's Supermarkets-and its inspirational owner, Mr. Walsh, takes her under his wing to share sixty of his Best Practices and the compelling philosophy behind them. Written in an entertaining and easy-to-read style, Spoil 'em Rotten! is a must for anyone who ever interacts with the customer.

Author: Jane &. Ted Coine
ISBN-10: 0595679951
ISBN-13: 9780595679959
Publisher: iUniverse
Language: English
Published: 03/14/2007
Pages: 152
Format: Hardcover
Weight: 0.73lbs
Size: 8.50h x 5.50w x 0.50d