Synchroservice (Hardcover) (ISBN-13: 9780786302451)

Synchro service--an organization-wide commitment to seamless, consistent, customer-driven service--can lead to higher customer loyalty, stronger supplier relations, and an undeniable competitive edge. Schonberger, teaming up with Knod, adapts the best of his world-class manufacturing strategies for the service industry, giving readers everything needed to design and execute a synchronized service strategy.

Author: Richard J. Schonberger
ISBN-10: 0786302453
ISBN-13: 9780786302451
Publisher: Irwin Professional Publishing
Language: English
Published: 05/01/1994
Pages: 300
Format: Hardcover
Weight: 1.18lbs
Size: 9.30h x 6.34w x 1.20d