Technical Knowledge for Service Advisors (Paperback) (ISBN-13: 9781507797624)

Service advisors have the most difficult job in the automotive service industry...and that's without knowing anything about the technical aspects of an automobile. Being able to understand the basics of what a technician is telling them, and then being able to relay that information in simple, easy-to-understand terms to a customer are critical to a successful sale. This book describes basic vehicle systems, common problems, and frequent repairs in a manner that applies directly to the service advisor's job.

Author: Gregory Marchand
ISBN-10: 1507797621
ISBN-13: 9781507797624
Publisher: Createspace Independent Publishing Platform
Language: English
Published: 01/30/2015
Pages: 48
Format: Paperback
Weight: 0.30lbs
Size: 11.02h x 8.50w x 0.10d