Telephone and Helpdesk Skills: A Guide to Professional English (Paperback) (ISBN-13: 9781493906376)

If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to:

• prepare for a call both psychologically and from an English language point of view
• receive calls (if you work on reception)
• leave messages
• find out about another company and talk about your own company
• chase people (i.e. people who have not followed up your requests)
• deal with difficult calls and callers, and improve your telephone manner
• use the telephone while working on a help desk or helpline
• resolve language difficulties (i.e. when you cannot understand the other person's English)
• improve your pronunciation
• use resources on the Internet to improve your listening skills

The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.

Author: Adrian Wallwork
ISBN-10: 1493906372
ISBN-13: 9781493906376
Publisher: Springer
Language: English
Published: 06/20/2014
Pages: 178
Format: Paperback
Weight: 0.62lbs
Size: 9.21h x 6.14w x 0.42d