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You've read the books, but... A wealth of material has been written to describe the underlying mechanics of ITSM, but very little practical advice is available on how to implement ITSM best practices to achieve an organization's business objectives. The official ITIL(R) volumes explain what service management is, how the processes work and fit together, and why IT shops should adopt the practice, but they are notoriously vague on how to design and implement an ITSM model in a real organization. This challenge is best understood by those with experience of transforming ineffective and expensive IT, yet most ITSM guides are authored from a purely academic standpoint. From the classroom to the real world This book provides guidance on implementing ITSM Best Practices in an organization based on the authors' real-world experiences. Advice is delivered through a Ten-Step approach, with each step building upon the successes of its predecessors. Subjects covered include - - Documenting objectives, identifying current and future demands, analyzing service financials. - High-level design, negotiating development priorities, creating an execution plan and roadmap, agreeing roles and responsibilities. - Detailed design, building, testing, deploying. - Monitoring and continual improvement. Each step includes summary lists of key questions to ask and specific actions to take, and a useful business case template is included as an appendix. A practical guide to ITSM Improvement As organizations seek to boost revenue, cut costs and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations. A structured yet flexible method for achieving ITSM success
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Most authentic book compilation on the Oregon Trail I ever read. The way the diaries are brought to life from over 170 years ago is a remarkable achievement. Top book of year so far for me for today June 01, 2024 review Candice
This author is a breathe of fresh air in a world of lies and coverups. He brings ancient writings and new science to bring light to mankind. In this amazing work, the well known plato stories from antiquity are now put alongside this new discovery of tablets from beginning of time. This is the most complete explanation of Atlantis every brought to the public. Shame on the governments of Egypt and the world for hiding WHO BUILT THE PHYRAMIDS OF GIZA AND THE SPHINX. Once I read this book I knew why they hid this knowledge. They don't want a population to know how great the world used to be compared to know.
Randomly stumbled upon this book and I am shocked that I haven’t heard about it before. It’s hands down the best story I’ve read in years. People need to read this book. It needs to be turned into a book. This story is just plain awsome. M
This soulful book of personal poetry brought me into the past and into the present---and into my heart.
Read the first book and this 2nd one did not disappoint! Loved every chapter. More please!