Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service Is Alive (Paperback) (ISBN-13: 9781544512075)

By providing your customers and guests with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what most managers forget is that great customer service starts with happy employees. To take your organization to the next level, you need to work from the inside out. In Thanks for Coming In Today, Charles Ryan Minton, president of CRM Hospitality and Consulting, shows you how to build and retain an all-star customer service team by establishing an environment in which employees can thrive. He explains how to empower your staff so that they can turn complaints into kudos, identify potential problems before they occur, and make even the minutest detail of a patron

Author: Charles Ryan Minton
ISBN-10: 1544512074
ISBN-13: 9781544512075
Publisher: Lioncrest Publishing
Language: English
Published: 11/16/2018
Pages: 156
Format: Paperback
Weight: 0.45lbs
Size: 8.50h x 5.50w x 0.36d