Thanks For Holding: Call Center Nightmares (Paperback) (ISBN-13: 9781791514860)

If you have ever worked in phone customer service, then you know that the customer is almost always WRONG! Dealing with absurd requests, complaints, and irrational anger while keeping a smile in your voice makes customer service one of the hardest jobs in the world. Thanks For Holding helps make the demanding work a little bit easier by allowing you to jot down bizarre WTF work scenarios as well as all the lovely things you wish you could have said but didn't. 100 lined pages to fill with "the crazy" you experience every single day on the front lines of taking calls. There is also a section in the back where you can list the Best of the Worst with categories for Most Embarrassing Email Handles, Most Creative Insults you have been called, and of course the Dumbest Customers. Convenient 6" x 9" journal easily stores in your desk for easy access after a customer attacks. Also the perfect size to bring to happy hour where you can share your insane customer service stories with your coworkers and friends. Humorous way to organize unbelievable customer interactions where you are cursed at, threatened, and often left bewildered at how stupid some people can be. Makes an excellent gag gift for anyone who works in a call center or a funny therapeutic treat for yourself.

• 6" x 9" Design
• 110 Black and White Pages
• Full Color Premium Glossy Cover
• Sturdy Perfect Binding for Durability
• Excellent Gag Gift
• Perfect For Coworkers and Employees