The Abusive Customer: Breaking the Silence Around Customers' Aggressive Behavior (Hardcover) (ISBN-13: 9781032515069)

Vendor: Ivaylo Yorgov
Product type: Books
Format: Hardcover
$200.00
$200.00
$200.00
Subtotal: $200.00
WR Book House

The Abusive Customer: Breaking the Silence Around Customers' Aggressive Behavior

$200.00

The Abusive Customer: Breaking the Silence Around Customers' Aggressive Behavior

$200.00
Format: Hardcover
Description
Description
x

This book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict.



Author: Ivaylo Yorgov
ISBN-10: 1032515066
ISBN-13: 9781032515069
Publisher: Routledge
Language: English
Published: 08/18/2023
Pages: 228
Format: Hardcover
Weight: 1.07lbs
Size: 9.00h x 6.00w x 0.56d
By Ivaylo Yorgov
By Ivaylo Yorgov
x

Ivaylo Yorgov is a customer experience and analytics leader with over 15 years of experience in the domain, integrating business and academic research to offer evidence-based insights to his clients. He is the author of The New Customer Experience Management (Routledge/Taylor and Francis), which urges companies to evolve to a new mode of working with their customers: proactively supporting customers to create more value after the purchase, and offers examples, recommendations, and a roadmap for achieving this. Ivaylo is currently the Managing Director of a customer analytics company (GemSeek), overseeing its customer success teams.

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