The Art of Support (Paperback) (ISBN-13: 9781329873315)

Are you a customer success or support executive curious about adapting industry best practices to your organization? Are you a newly-promoted customer success or support manager with plenty of ideas, but not much management experience? Or are you an executive with no hands-on experience with customer success, but wanting to learn more about how to decrease churn and improve revenue expansion from existing customers? The Art of Support is a practical guide for managers and executives that answers your questions. In it, you will find: - Best practices for customer success and support, from designing customer lifecycle journeys, to managing day-to-day activities, to measuring results. - Nuanced recommendations to build or improve your organization. - Dozens of practical tools you can use right away such as customer scorecards, sample support portfolios, hiring checklists, decision trees for selecting support models, job ladders, and budget templates

Author: Francoise Tourniaire
ISBN-10: 1329873319
ISBN-13: 9781329873315
Publisher: Lulu.com
Language: English
Published: 02/02/2016
Pages: 388
Format: Paperback
Weight: 1.19lbs
Size: 9.21h x 6.14w x 0.80d