The Big Book of Customer Service Training Games by Carlaw, Peggy

The Big Book of Customer Service Training Games (Paperback) (ISBN-13: 9780070779747)

Vendor: Peggy Carlaw
Product type: Books
Format: Paperback
$32.00
$32.00
$32.00
Subtotal: $32.00
The Big Book of Customer Service Training Games by Carlaw, Peggy

The Big Book of Customer Service Training Games

$32.00
The Big Book of Customer Service Training Games by Carlaw, Peggy

The Big Book of Customer Service Training Games

$32.00
Format: Paperback
Description
Description
x
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Author: Peggy Carlaw, Vasudha K. Deming
ISBN-10: 0070779740
ISBN-13: 9780070779747
Publisher: McGraw-Hill Companies
Language: English
Published: 09/22/1998
Pages: 224
Format: Paperback
Weight: 0.88lbs
Size: 9.24h x 7.34w x 0.59d
By Peggy Carlaw
By Peggy Carlaw
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Peggy Carlaw is the founder and president of Impact Learning Systems International, a training and consulting company based in California. Vasudha Kathleen Deming is an instructional designer and training consultant specializing in customer service and technical support.

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