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The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions (Paperback) (ISBN-13: 9781578200955)
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Madeline Bodin
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Books
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Description
xYour company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,
Author: Madeline Bodin
ISBN-10: 1578200954
ISBN-13: 9781578200955
Publisher: CRC Press
Language: English
Published: 01/03/2002
Pages: 232
Format: Paperback
Weight: 0.82lbs
Size: 8.96h x 6.04w x 0.60d
Review Citation(s):
American Reference Bks Annual 01/01/2003 pg. 689
Author: Madeline Bodin
ISBN-10: 1578200954
ISBN-13: 9781578200955
Publisher: CRC Press
Language: English
Published: 01/03/2002
Pages: 232
Format: Paperback
Weight: 0.82lbs
Size: 8.96h x 6.04w x 0.60d
Review Citation(s):
American Reference Bks Annual 01/01/2003 pg. 689
By Madeline Bodin
xMadeline Bodin has been writing about call centers for over 10 years. She is a former editor of Call Center Magazine. Her books have been translated into several languages and are read around the globe. Her most recent book is Maximizing Call Center Performance. Keith Dawson is one of the world's foremost authorities on call centers. He is currently Senior Editor at CommWeb and was founder of Call Center News Service, which is the industry's premier online source for industry information and analysis, an independent online source for industry information. He is also author of 'Call Center Savvy' and 'Call Center Handbook'.
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