The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center by Dawson, Keith

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center (Paperback) (ISBN-13: 9781578203055)

Vendor: Keith Dawson
Product type: Books
Format: Paperback
$62.95
$62.95
$62.95
Subtotal: $62.95
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center by Dawson, Keith

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

$62.95
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center by Dawson, Keith

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

$62.95
Format: Paperback
Description
Description
x
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im

Author: Keith Dawson
ISBN-10: 1578203058
ISBN-13: 9781578203055
Publisher: CRC Press
Language: English
Published: 11/20/2003
Pages: 283
Format: Paperback
Weight: 0.93lbs
Size: 9.08h x 6.02w x 0.68d
By Keith Dawson
By Keith Dawson
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Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary.

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