The Conflict and Communication Activity Book: 30 High-Impact Training Exercises for Adult Learners (Paperback) (ISBN-13: 9780814471678)

"Every workplace has its share of conflict, and one of training's universal goals is to help organizations resolve it in a way that brings benefit to everyone involved. This timely activity book offers 30 ready-to-use exercises trainers can use to help workshop participants communicate more effectively and create positive outcomes from conflict situations. The Conflict and Communication Activity Book features: * Field-proven exercises from the authors' worldwide experience * Easy-to-follow instructions for preparation, additional reading, and Q A processes * Valuable essays on handling conflict situations * An Exercise Matrix to sort activities by type, length, and other parameters It also includes a jam-packed Trainer's Toolbox containing more than sixty handouts, flipcharts, and overheads; workshop agendas; instructions for breakout sessions; and tons more. From the quick-fix solutions of the ""My Workshop Starts in Five Minutes"" section to fully developed sessions, this book will be every educator's best friend."

Author: Bill Withers, Keami Lewis
ISBN-10: 0814471676
ISBN-13: 9780814471678
Publisher: Amacom
Language: English
Published: 06/02/2003
Pages: 256
Format: Paperback
Weight: 1.90lbs
Size: 10.96h x 8.53w x 0.86d