The Customer-Driven Organization: Employing the Kano Model by Coleman Sr, Lance B.

The Customer-Driven Organization: Employing the Kano Model (Paperback) (ISBN-13: 9781482217100)

Vendor: Lance B. Coleman Sr
Product type: Books
Format: Paperback
$52.99
$52.99
$52.99
Subtotal: $52.99
The Customer-Driven Organization: Employing the Kano Model by Coleman Sr, Lance B.

The Customer-Driven Organization: Employing the Kano Model

$52.99
The Customer-Driven Organization: Employing the Kano Model by Coleman Sr, Lance B.

The Customer-Driven Organization: Employing the Kano Model

$52.99
Format: Paperback
Description
Description
x

Which organizations provide customer satisfaction or inspire customer loyalty? Which is more important? This book gives detailed examples of how to deploy the Kano model of customer service excellence in a manufacturing setting, as well as, in service and other environments. Readers will learn how to directly apply Kano principles in their own business environments, establish priorities, increase efficiency, improve communication, and expand on business relationships.



Author: Lance B. Coleman Sr
ISBN-10: 1482217104
ISBN-13: 9781482217100
Publisher: Productivity Press
Language: English
Published: 12/17/2014
Pages: 116
Format: Paperback
Weight: 0.57lbs
Size: 9.90h x 6.90w x 0.40d
By Lance B. Coleman Sr
By Lance B. Coleman Sr
x

Lance Coleman is a Quality Engineer and Lean Leader at The Tech Group where he serves as site Kaizen, CAPA, and customer complaint coordinator--managing the internal quality audit program. Lance has worked in Medical Device, Aerospace, and other regulated industries for over 15 years. He has a degree in Electrical Engineering Technology from the Southern Polytechnical University in Marietta, Georgia. He is an American Society for Quality (ASQ) Senior Member as well as, Certified Six Sigma Greenbelt, Quality Auditor, and Biomedical Auditor. Lance also presently serves as the ASQ Lean Enterprise Division Publications Subcommittee Chair.

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