The Customer Mindset: Thinking Like Your Customer To Create Remarkable Results (Paperback) (ISBN-13: 9781533010964)

Increase your business's sales while cementing a satisfied customer base with author Joe DeRosa's invaluable new manual, The Customer Mindset.

From the moment they decide they have a need for a product to the ping of the cash register when the sale has been made, all buyers navigate a certain minefield of desires, questions, and hesitations.

Tap into that mentality by learning how to truly understand your buyers as people-their true motivations, their hopes, and their needs. While not always an easy process, it is one that gets results...and turns a one-time buyer into a lifelong customer.

Using easy-to-understand language and plenty of illustrative examples, DeRosa lays out what is needed to increase your revenue growth at an incredible rate-namely, collaboration, product and service enhancements, and marketing and sales improvements. But he also makes sure to tackle the numerous obstacles that often prevent business leaders from achieving their maximum potential, including denial of the need for improvement, a shortage of trust, and the lack of courage.

Once you master the art of understanding the buying mentality, the science of selling becomes much easier-and more lucrative.