The Customer Service Your Customers Expect: Stories About Customer Service (Paperback) (ISBN-13: 9781490798981)

Join Brenda to take a new look at customer service. Through a series of stories that are as funny as they are enlightening, explore updated skills and techniques for making your customers part of your team. Break old habits and ensure a personalized, positive, professional level of service every time. Learn updated skills for meeting and greeting, approaching customers, responding to inquiries and finding new solutions to old problems. Challenge yourself to adopt a new vocabulary which focuses on what can be done instead of what can't be done. Use words and phrases that move the situation ahead and prevent defensiveness and arguments. Implement a formula for positive outcomes based on questions, options, solutions and actions. Create an environment of excellence in all of your communications and customer service.

Author: Brenda Robinson, Harley Robinson
ISBN-10: 1490798986
ISBN-13: 9781490798981
Publisher: Trafford Publishing
Language: English
Published: 01/09/2020
Pages: 60
Format: Paperback
Weight: 0.18lbs
Size: 8.50h x 5.50w x 0.12d