The Forgotten Leg of Quality: Customer Service (Paperback) (ISBN-13: 9781041095316)

D. H. Stamatis, PhD, has been an academic teacher/professor at several universities in the United States, Europe, and Asia. He taught various topics, including problem solving, team approaches, SPC, G8D, 6σ, statistics, reliability, quality, and several approaches to effectiveness in manufacturing/defense/service/health and educational organizations. Dr. Stamatis has written numerous articles and over 60 books dealing with general and specific issues regarding quality. He has participated in many domestic and international quality conferences. In his consulting business, for more than 40 years, he has visited more than 120 countries, teaching, lecturing, and consulting with organizations on the benefits of focusing on quality for successful results in both productivity and profitability.