The Hospitality Playbook: Leadership Coaching (Paperback) (ISBN-13: 9798300171223)

The Hospitality Playbook offers a different path. Not through gimmicks, pizza parties, or empty promises about "family culture," but through a proven coaching framework that transforms how we lead, develop, and retain the people who make hospitality work.
This book bridges 35 years of frontline hospitality experience with cutting edge research in organizational psychology and leadership development. It's built on a simple truth: people don't leave jobs. They leave managers who don't develop them, cultures that don't value them, and organizations that offer no path forward.
What You'll Find Inside
Five strategic "plays" that address the root causes of turnover:

• The Culture Play shows you how to diagnose and intentionally shape workplace culture that retains talent, not repels it.
• The Leadership Play transforms managers from taskmasters into coaches who develop people, not just manage schedules.
• The Feedback Play replaces annual reviews with real time developmental conversations that improve performance without triggering defensiveness.
• The Career Path Play creates transparent growth trajectories that combat hospitality's reputation as a dead-end industry.
• The Inclusion Play builds psychologically safe environments where every team member, regardless of background, feels genuinely valued and heard.

Each play is backed by research, illustrated with real world examples, and designed for immediate implementation. No theory without practice. No platitudes without proof.
Who This Book Is For
This playbook is written for the people in the trenches:

• General managers tired of training replacements instead of building teams
• HR directors searching for retention strategies that work
• Restaurant owners watching their best people walk out the door
• Hospitality leaders who know there must be a better way
• Anyone who believes that hospitality can be both a career and a calling

Why Now
The hospitality industry stands at a crossroads. Labor shortages aren't temporary. Worker expectations have fundamentally shifted. The old playbook of "deal with it or leave" doesn't work anymore. We need a new approach grounded in how people stay, grow, and thrive.
This book is that approach. Evidence based. Battle tested. Ready to implement. The game has changed. Your playbook should too.

Author: Von Nelson
ISBN-13: 9798300171223
Publisher: Independently Published
Language: English
Published: 11/11/2024
Pages: 212
Format: Paperback
Weight: 0.55lbs
Size: 8.50h x 5.50w x 0.45d