The Human Touch: Personal Skills for Professional Success (Paperback) (ISBN-13: 9781906124915)

All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. The importance of these skills cannot be overstated in today's business world particularly in the light of current economic conditions. Numerous books cover interpersonal skills, but none specifically address their application within professional job roles, in particular those within the IT industry. This book fills that gap, providing guidance on all of the key skills and forming a comprehensive reference manual that will be relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving.

Author: Debra Paul, James Cadle, Phillipa Thomas
ISBN-10: 1906124914
ISBN-13: 9781906124915
Publisher: BCS, the Chartered Institute for IT
Language: English
Published: 12/11/2012
Pages: 256
Format: Paperback
Weight: 0.90lbs
Size: 9.61h x 6.69w x 0.53d