The Law of Consumer Redress in an Evolving Digital Market (Hardcover) (ISBN-13: 9781107079007)

This book advances the emergence of a new sub-field of study, the law of consumer redress, which encompasses the various dispute resolution processes for consumers, their regulations, and best practices. The book argues that the institutionalisation of alternative dispute resolution (ADR) bodies are expanding their functions beyond dispute resolution, as they are increasingly providing a public service for consumers that complements, and often replaces, the role of the courts. Although the book focuses on ADR, it also analyses other redress methods, including public enforcement, court adjudication and business internal complaints systems. It proposes a more efficient rationalisation of certified redress bodies, which should be better co-ordinated and accessible through technological means. Accordingly, the book calls for greater integration amongst redress methods and offers recommendations to improve their process design to ensure that, inter alia, traders are encouraged to participate in redress schemes, settle early meritorious claims and comply with outcomes.

Author: Pablo Cortes
ISBN-10: 1107079004
ISBN-13: 9781107079007
Publisher: Cambridge University Press
Language: English
Published: 10/05/2017
Pages: 324
Format: Hardcover
Weight: 1.29lbs
Size: 9.49h x 6.43w x 0.89d