The Librarian as Information Consultant: Transforming Reference for the Information Age (Paperback) (ISBN-13: 9780838910863)

Library users' evolving information needs and their choice of search methods have changed reference work profoundly. Today's reference librarian must work in a whole new way-not only service-focused and businesslike, but even entrepreneurial. Murphy innovatively rethinks the philosophy behind current library reference services in this thought-provoking book, which - Rebrands reference librarianship on the model of a consulting business, providing a renewed vision of the reference desk by treating patrons as clients - Spells out the importance of the patron's voice, and details methods for building and maintaining relationships with patrons - Identifies the reference librarian's competitive advantage over Web search engines and shows how to capitalize on it Murphy adapts existing business practices and programs to the context of the library, allowing frontline staff and administrators in any type of reference department to monitor and continuously improve their library's services.

Author: Sarah Anne Murphy
ISBN-10: 0838910866
ISBN-13: 9780838910863
Publisher: ALA Editions
Language: English
Published: 01/31/2011
Pages: 120
Format: Paperback
Weight: 0.48lbs
Size: 9.70h x 6.90w x 0.40d

Review Citation(s):
Voice of Youth Advocates 08/01/2011
Reference and Research Bk News 06/01/2011 pg. 325