The Master, A Service Designer's Handbook Volume III: A Service Designer's Handbook by Slater, Steven J.

The Master, A Service Designer's Handbook Volume III: A Service Designer's Handbook (Paperback) (ISBN-13: 9781087951997)

Vendor: Steven J. Slater
Product type: Books
Format: Paperback
$37.50
$37.50
$37.50
Subtotal: $37.50
The Master, A Service Designer's Handbook Volume III: A Service Designer's Handbook by Slater, Steven J.

The Master, A Service Designer's Handbook Volume III: A Service Designer's Handbook

$37.50
The Master, A Service Designer's Handbook Volume III: A Service Designer's Handbook by Slater, Steven J.

The Master, A Service Designer's Handbook Volume III: A Service Designer's Handbook

$37.50
Format: Paperback
Description
Description
x

The Master is a guide for senior designers to improve services under their direction. The handbook includes ideas, demonstrations. diagrams and explanations for service design models and tools for diagnosing and fixing services. Topics include service prototyping, managing customer feedback, diagnosing services, measuring user experiences, and recovering failed service experiences.




Author: Steven J. Slater, Naomi Lantzman
ISBN-10: 1087951992
ISBN-13: 9781087951997
Publisher: International Service Design Institute, Inc.
Language: English
Published: 02/18/2021
Pages: 136
Format: Paperback
Weight: 0.97lbs
Size: 11.00h x 8.50w x 0.37d

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