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This book focuses on the tourism industry in conjunction with the impact of COVID-19 from the perspective that it is both negatively impacting the industry while also offering an opportunity to rise from the ashes. The volume offers a new conceptualization and theorization of tourism, suggests new research methods, offers parallels with other crises (such as 9/11) to better understand the current one, and suggests futurist and innovative strategies. This book offers a wide range of topics on how a pandemic can impact customer satisfaction and the tourism industry.
Maximiliano E. Korstanje, PhD, is Editor-in-Chief of the International Journal of Safety and Security in Tourism and Editor-in-Chief Emeritus of the International Journal of Cyber Warfare and Terrorism. In addition to being a Senior Researcher in the Department of Economics at the University of Palermo, Argentina, he was a Visiting Research Fellow at the School of Sociology and Social Policy, University of Leeds, UK, and the University of La Habana, Cuba. Dr. Korstanje is a book series editor of Advances in Hospitality, Tourism, and Service Sectors and Tourism Security-Safety and Post Conflict Destinations.
Babu George, PhD, is Professor and Associate Dean in the School of Business, Christian Brothers University, Memphis, Tennessee. Previously, he served in a diverse range of academic-administrative roles at various universities, including Fort Hays State University, University of Nevada Las Vegas, Alaska Pacific University, University of Southern Mississippi, among others. In addition, he holds visiting professor designations at more than fifteen universities around the world. He has published more than 200 research papers in international scholarly journals.
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