The Operations Manager's Handbook: Build the Operations Function from Zero - Process, Metrics, and Systems That Scale (Paperback) (ISBN-13: 9798180499004)

If you're the operations manager everyone Slacks when something breaks - no playbook, no owner, no system, just you - read this before Monday.

You know the week:

• A vendor misses a deadline and you hear about it first from an angry customer.
• Two teams ran the same task twice because nobody owned the handoff.
• Your CEO asks "how are we doing on fulfillment?" and you guess.
• You stay late fixing what a checklist should have caught at 9am.

Stop absorbing the chaos with your calendar. Build the system instead.

Then this book is the system. Here's what you'll build:

• The Ops Mandate Charter that ends the turf wars before they start.
• The End-to-End Process Map that kills duplicated work in one pass.
• The Decision-Driven Metric Filter that turns "how are we doing?" into a number.
• The Bottleneck Audit that finds where the work actually stalls.
• The Operating Cadence that ends the firefighting week.
• The Target Ops-System Blueprint that replaces ten spreadsheets with one source of truth.
• The First-90-Days Build Plan that stands up the whole function from zero.

51 ready-to-use templates inside - no email walls, no downloads, every template is printed on the page.

This is the exact system Mike Pritula has used to build and run operations for 20 years - assembling functions from scratch, working alongside COOs through brutal growth, and running an academy that serves 150,000+ students across 185 countries with a small team.

A university operations textbook lists around $250. An operations consultant bills $150 to $400 an hour. A workshop costs thousands. This book hands you the same system for less than dinner.

Stop being the system. Build one.