The Positive Coach Approach: Call Center Coaching for High Performance (Paperback) (ISBN-13: 9781425978389)

The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positvive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvement

Author: Sally Cordova, Judy McKee
ISBN-10: 142597838X
ISBN-13: 9781425978389
Publisher: Authorhouse
Language: English
Published: 02/02/2007
Pages: 160
Format: Paperback
Weight: 0.54lbs
Size: 9.00h x 6.00w x 0.37d