The Secret Diary of a Mystery Shopper: True Customer Service Stories through the eyes of a Mystery Shopper: The Good, the Bad and the Exceptional (Paperback) (ISBN-13: 9781716632839)

I have the best job in the world... Wouldn't you love to get paid to shop Well maybe not everyone would but I have been very privileged to be a Mystery Shopper for the last 11 years and yes I have been paid to get massages, nails done, eat in restaurants and sleep in fabulous hotels but the best part was that I have been helping businesses master their service delivery, increase their employees' engagement and customer loyalty, win industry awards and grow their profitability. In this book, Claire Boscq-Scott, AKA the Busy Queen Bee, tells the tales of real-life Customer Service Stories, and learn how, through the eyes of someone else and setting up a Mystery Shopping programme, you could improve your employees' performances, deliver exceptional customer experiences and thrive in your business.

Author: Claire Boscq-Scott
ISBN-10: 1716632838
ISBN-13: 9781716632839
Publisher: Lulu.com
Language: English
Published: 08/24/2020
Pages: 90
Format: Paperback
Weight: 0.29lbs
Size: 9.00h x 6.00w x 0.19d