The Service Providers by Yagil, D.

The Service Providers (Paperback) (ISBN-13: 9781349353781)

Vendor: D. Yagil
Product type: Books
Format: Paperback
$109.99
$109.99
$109.99
Subtotal: $109.99
The Service Providers by Yagil, D.

The Service Providers

$109.99
The Service Providers by Yagil, D.

The Service Providers

$109.99
Format: Paperback
Description
Description
x
The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.

Author: D. Yagil
ISBN-10: 1349353787
ISBN-13: 9781349353781
Publisher: Palgrave MacMillan
Language: English
Published: 04/17/2008
Pages: 236
Format: Paperback
Weight: 0.82lbs
Size: 9.00h x 6.00w x 0.57d
By D. Yagil
By D. Yagil
x
DANA YAGIL is a Senior lecturer of social and organizational psychology in the Department of Human Services in the University of Haifa, Israel. Her research interests lie in interpersonal relationships in organizations and in the psychology of customer services.

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