The Six Principles of Service Excellence: A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Av (Hardcover) (ISBN-13: 9781420856316)

In reading this book, you will find that The Six Principles of Service Excellence IS: - A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence. - More than a theory or concept. It is a process that is effectively used in many healthcare, financial, legal, hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders. You will further come to realize that The Six Principles of Service Excellence IS NOT: - A quick-fix. It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day. - For everyone, nor every organization. Without 100% commitment and involvement from senior leadership, it will not thrive. - A superficial, Pep Rally. It is about making sound decisions and implementing interventions that will create lasting results.

Author: Theo Gilbert-Jamison
ISBN-10: 1420856316
ISBN-13: 9781420856316
Publisher: Authorhouse
Language: English
Published: 08/09/2005
Pages: 156
Format: Hardcover
Weight: 0.85lbs
Size: 9.00h x 6.00w x 0.50d