The Three Books of Business: An insightful and concise guide to improve the Customer Service Representative, Sales Professional, and Manager within (Paperback) (ISBN-13: 9781479220403)

Roger Klass has spent over half his business career in the Fortune 100 Realm, with over 27 years in the transportation industry. The first nine years were in customer service where he won numerous awards, including The Customer Satisfaction Award in Fiscal Year (FY) 1996, a select accolade given to those providing outstanding customer service. He attained International Customer Service Representative of the Year in FY '95. Awards followed his years in Field Sales, including Account Executive of the Year for his Region in FY 2001, AE Supplier of the Year given by one of his largest customers in 2004, and President's Club in FY 2008 and FY 2012. Roger also has management experience in the newspaper industry and supervisory experience in the health club field.