Top Tasks: A How-to Guide (Paperback) (ISBN-13: 9781916444607)

Essence of Top Tasks is a prioritized list of what matters most to customers. You then continuously improve these top tasks based on evidence of customers trying to complete them. Developed as a result of 15 years of research and practice. Implemented by some of the world's largest organizations: Cisco, Microsoft, NetApp, IBM, Google, European Union, Toyota, Tetra Pak, and hundreds more. More than 300,000 customers have participated in Top Tasks studies in over 40 countries and 30 languages.

Author: Gerry McGovern
ISBN-10: 1916444601
ISBN-13: 9781916444607
Publisher: Silver Beach
Language: English
Published: 09/25/2018
Pages: 184
Format: Paperback
Weight: 0.61lbs
Size: 9.00h x 6.00w x 0.42d