Total Quality Management: Proceedings of the First World Congress (Paperback) (ISBN-13: 9789401042406)

In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.

Author: G. Kanji
ISBN-10: 9401042403
ISBN-13: 9789401042406
Publisher: Springer
Language: English
Published: 10/14/2012
Pages: 618
Format: Paperback
Weight: 1.93lbs
Size: 9.21h x 6.14w x 1.28d