Towing Training Manual: Dispatch (Paperback) (ISBN-13: 9780979441646)

Dispatchers and call takers are the nerve center of every towing business and this book takes you through everything they need to be successful. We address the common issues that they will face on a daily basis from handling the angry customer to giving price quotes and working with your tow operators. In addition you will also receive job descriptions, performance evaluation forms and tips for successful coaching.

Author: Michele Godwin
ISBN-10: 0979441641
ISBN-13: 9780979441646
Publisher: Palm Tree Press
Language: English
Published: 11/05/2007
Pages: 116
Format: Paperback
Weight: 0.32lbs
Size: 8.50h x 5.50w x 0.24d