Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience (Hardcover) (ISBN-13: 9781563273759)

For decades, the manufacturing industry has employed the Toyota Production System - the most powerful production method in the world - to reduce waste, improve quality, reduce defects and increase worker productivity. In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington set out to achieve its compelling vision to become The Quality Leader and to fulfill that vision, adopted the Toyota Production System as its management method.

Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience takes you on the journey of of Virginia Mason Medical Center's pursuit of the perfect patient experience through the application of lean principles, tools, and methodology.

Over the last several years Virginia Mason has become internationally known for its journey towards perfection by applying the Toyota Production System to healthcare. The book takes readers step by step through Virginia Mason's journey as it seeks to provide perfection to its customer - the patient. This book shows you how you use this system to transform your own organization.

Author: Charles Kenney
ISBN-10: 1563273756
ISBN-13: 9781563273759
Publisher: Productivity Press
Language: English
Published: 11/11/2010
Pages: 248
Format: Hardcover
Weight: 1.05lbs
Size: 9.10h x 6.20w x 0.70d

Review Citation(s):
Reference and Research Bk News 02/01/2011 pg. 282