Turnaround Strategies for Customer Centric Operations: Turn-By-Turn Directions on the Path to Recovery (Paperback) (ISBN-13: 9781945302176)

Management, Operations, Total Quality Management

Newly released third edition, with charts and graphs in high resolution

Turnaround Strategies for Customer Centric Operationsis a turn-by-turn guide for leaders who endeavor in operational restructuring of underperforming organizations. The proposed approaches and suggested strategies, tactics, and methodologies are customer-centric, data-driven, and quality-oriented. This book brings a very structured approach to an otherwise overwhelmingly complex challenge: operational turnaround.

The approach presented is structured strategy: a simple, organized, results-oriented recovery plan, together with decisive, superior execution of such plan, can increase dramatically the chances for a successful and stable operational turnaround and the undeterred progress towards profitability and growth. Essentially a leadership and management science book that reads like a novel and brings easy-to-use tools for transformational leaders regardless of industry, Turnaround Strategies is a handbook for total quality management in distressed operations.

Author: Jack Skinner
ISBN-10: 1945302178
ISBN-13: 9781945302176
Publisher: Italics Publishing
Language: English
Published: 09/28/2016
Pages: 218
Format: Paperback
Weight: 0.72lbs
Size: 9.00h x 6.00w x 0.50d