Understanding Customer Service: A must read for everyone in Service Industry! (Paperback) (ISBN-13: 9789334035230)

• What is customer service?
• What is customer sensitivity?
• How do you feel when a customer vents on you?
• How to handle customer relations?
• How to close loop customer calls?

There is much more to learn about customer service than just learning soft skills and repeating like parrots or programmed robots. Authors share their life experiences with customers and simplify the understanding of customer service through stories.

This book is going to be an interesting read and would be useful in your professional development if you are working in customer-facing roles in any service industry viz. Telecommunication, Information Technology, Travel & Tourism, and Hospitality etc.

Author: Alka Maheshwari, Pankaj Gupta
ISBN-10: 9334035234
ISBN-13: 9789334035230
Publisher: Raja Rammohun Roy National Agency for ISBN (H
Language: English
Published: 05/23/2023
Pages: 86
Format: Paperback
Weight: 0.21lbs
Size: 8.00h x 5.00w x 0.18d