Walking the Invisible Gemba: Discover the Hidden Link Between Communication and Quality (Paperback) (ISBN-13: 9781535614467)

Gemba is a Japanese term that refers to "the real place". In business, when we walk the gemba, we are searching for any nonvalue added activity directly at the source where it is happening.

Every day, people in business make mistakes that can be costing them thousands and even millions of dollars. Some of these mistakes are caused by invisible factors, one of them is miscommunication. The problem is, many of us think someone else is responsible for communication so things don't get fixed, and if we first have to communicate before anything gets done, then it becomes critical to shine a light on this invisible process.
Your competitive advantage hinges on your ability to get things done right the first time, which means tasks and activities must be accurately coordinated by people to ultimately satisfy the customer.

Using a mind-shifting approach, Walking the Invisible Gemba guides leaders on how to avoid the costly effect of miscommunication by teaching

- why communication is everyone's responsibility
- how to "see" the hidden sources of poor quality and wasteful activities
- the foundation of zero defects in the daily interactions of your stakeholders
- how to adapt quality and continuous improvement to reduce misunderstandings

Whether you are in a large, medium or small organization, part of the C-suite, project management, operations, quality, supply chain or practically any function in a company where people have to interact with others to get the job done, Walking the Invisible Gemba will help you transform the most frequently used process, to gain a never-ending advantage over your competition.