What Lucy Taught Us: A Management Fable about Improving Your Business One Process at a Time (Paperback) (ISBN-13: 9781439243213)

As informative as it is instructive, What Lucy Taught Us: A Management Fable about Improving Your Business One Process at a Time by Walt Geer takes an original slant on the corporate world. In this entertaining fable, the author describes how a simple eight-step strategy can dramatically improve business processes. For a challenge, the parable's protagonist, Joe, leaves a bright future to join AMD, a fledgling company. The new VP of operations, he inherits a dysfunctional staff and is subject to a barrage of consumer complaints. His strategy is simple: reestablish customer confidence. By studying the competition and gaining a competitive advantage, he is determined to distinguish AMD from its rivals and reestablish its dominance in the market. Finding it easier said than done, Joe enlists an old friend who leads him to consider the relevance of an "I Love Lucy" episode that transforms Joe's understanding of how work gets done.

Author: Walter T. Geer Jr
ISBN-10: 1439243212
ISBN-13: 9781439243213
Publisher: Booksurge Publishing
Language: English
Published: 08/20/2009
Pages: 102
Format: Paperback
Weight: 0.27lbs
Size: 7.99h x 5.24w x 0.24d

Review Citation(s):
Foreword 05/18/2010