What's the Secret?: To Providing a World-Class Customer Experience by Dijulius, John R.

What's the Secret?: To Providing a World-Class Customer Experience (Hardcover) (ISBN-13: 9780470196120)

Vendor: John R. Dijulius
Product type: Books
Format: Hardcover
$29.95
$29.95
$29.95
Subtotal: $29.95
What's the Secret?: To Providing a World-Class Customer Experience by Dijulius, John R.

What's the Secret?: To Providing a World-Class Customer Experience

$29.95
What's the Secret?: To Providing a World-Class Customer Experience by Dijulius, John R.

What's the Secret?: To Providing a World-Class Customer Experience

$29.95
Format: Hardcover
Description
Description
x

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.



Author: John R. Dijulius
ISBN-10: 0470196122
ISBN-13: 9780470196120
Publisher: Wiley
Language: English
Published: 04/01/2008
Pages: 336
Format: Hardcover
Weight: 1.17lbs
Size: 9.01h x 6.36w x 1.15d

Review Citation(s):
Reference and Research Bk News 08/01/2008 pg. 143
By John R. Dijulius
By John R. Dijulius
x

JOHN R. DIJULIUS III is considered the authority on customer service and President of The DiJulius Group, a consulting firm that helps companies differentiate themselves through superior customer service. He is also the owner of the John Robert's Spa, a chain of high-end salons and spas repeatedly selected among the top twenty in America. For more information, visit www.thedijuliusgroup.com.

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