WORK LIKE YOU OWN IT! 20 Ways to Go From Meeting to Exceeding Your Customers' Expectations (Paperback) (ISBN-13: 9780578083452)

This book is the result of a journey that began with my first day of work as a restaurant busboy. On my first day of work, my manager said to me, "Work in this restaurant like you own it " My manager challenged me to go beyond the basic expectations of my job title and dare to work with pride, passion and professionalism. I quickly understood that despite the leaders' best efforts, at some point the line staff has to step up and work with a sense of ownership. All 20 chapters of this book will provide multiple perspectives on how to be the best service professional you can be. Each chapter ends with a powerful activity that is designed to help reinforce the key learning points. About the Author Dr. Bryan Williams is a service consultant, trainer, and author. His specialty areas include service excellence, employee engagement, and quality improvement. Learn more about Bryan and B.Williams Enterprise at www.bwenterprise.net .

Author: Bryan Williams
ISBN-10: 0578083450
ISBN-13: 9780578083452
Publisher: Bryan Williams
Language: English
Published: 05/27/2011
Pages: 108
Format: Paperback
Weight: 0.37lbs
Size: 9.00h x 6.00w x 0.26d