Yes And... Your Customer Service: The added value of improvisation in organizations (Paperback) (ISBN-13: 9789081950619)

The added value of improvisation in organizations. Or: how you can work quickly and creatively in an ever changing world. This book teaches you not only the value of improvisation, but also how to put that value into practice. From an explanation of what improvisation is, to leading improvisation, to improvisation in multi-cultural teams. Whether you're a manager who wants to use the power of improvisation, or a trainer who wants to teach it to other people, this book will give you the theory and the tools to do just that. This Special Edition includes an additional chapter on Customer Service, written by Patrick Short. "Based on the author's scientific research" "Over 70 exercises to experience and improve your improvisation skills" "With contributions from 18 improvisational experts from all over the world"

Author: Joost Kadijk,Cyriel Kortleven,Patrick Short
ISBN-10: 9081950614
ISBN-13: 9789081950619
Publisher: En Actie Bv
Language: English
Published: 09/15/2014
Pages: 230
Format: Paperback
Weight: 0.69lbs
Size: 9.02h x 5.98w x 0.48d